Sales Conditions
In force from 11 October 2026
1. Seller and owner of the Site
1.1 The website www.lafataeildrago.com (“Site”) is the information and e-commerce website of the sole proprietorship la Fata & il Drago di Gennari Niccolò (“la Fata & il Drago”), registered office Viale Aurora 33, 30028 Bibione (VE), Italy, VAT no. IT03600950277, tax code GNNNCL78T12G479J, e-mail ordini@lafataeildrago.com, certified e-mail (PEC) lafataeildrago@pec.it, telephone +39 340 3545414.
1.2 The Site is owned by Gennari Niccolò, who is also the owner of the domain name.
2. The seller is the only counterparty
2.1 The products sold on the Site (“Products”) are offered and sold by la Fata & il Drago, identified in art. 1.1.
2.2 la Fata & il Drago is therefore the only counterparty of the user who buys through the Site: it is the party to which the user sends the order, which takes on the pre-contractual obligations arising from the offer and which concludes the sales contract with the user, with the related rights and obligations.
3. Scope
3.1 These General Terms of Sale (“Terms”) govern the offer and sale of Products through the Site and the registration service on the Site.
3.2 The Terms can always be consulted from the “Sales Conditions” link at the bottom of every page of the Site; the user can save and print them.
3.3 The Terms in force when the order is sent apply. Before sending it, the user must read and accept them by ticking the box provided in the purchase procedure.
3.4 la Fata & il Drago may change the Terms at any time. Changes take effect from their publication on the Site and apply only to orders sent after that date.
3.5 The Terms do not govern the sale of products by parties other than la Fata & il Drago that may be reached from the Site through links or banners: these are governed by the conditions of the respective websites, over which la Fata & il Drago has no control and for whose content it is not responsible.
4. Who can buy
4.1 Sales through the Site are distance contracts governed by articles 45 et seq. of Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”) and by Italian Legislative Decree no. 70 of 9 April 2003 on electronic commerce.
4.2 Both consumers and buyers acting for professional purposes may buy, with or without registration. Natural persons must be of legal age. Purchases for resale are not allowed.
4.3 A consumer is a natural person who buys for purposes outside their business, commercial, craft or professional activity (art. 3 of the Consumer Code). The rights reserved to consumers by these Terms and by law (in particular withdrawal and the legal warranty) do not apply to purchases made with a VAT number.
4.4 la Fata & il Drago may refuse or cancel orders that are abnormal in quantity or frequency, orders made for resale, and orders from users who have breached these Terms, have been involved in fraud or have provided false, incomplete or inaccurate data. If an order that has already been paid is cancelled, the amount is refunded in full.
4.5 la Fata & il Drago sells mainly in its own shops, so items sold online may have been displayed in a shop. Display does not make an item used; a price sticker and the cutting of the original factory tape on the outer packaging are possible. Anyone wishing to receive only items never displayed may ask before completing the order.
5. Registration on the Site
5.1 Registration is free. To register, fill in the form with first name, last name, e-mail address and password and click “Create Account”. Registration is confirmed by e-mail.
5.2 With the account (“My Account”) the user can manage and update their data and addresses, view their orders and contact customer service.
5.3 Each person may have only one account. Registering with third-party or untrue data is forbidden; in case of breach la Fata & il Drago may close the accounts concerned.
5.4 The credentials (e-mail and password) are personal and must be kept carefully. The user must inform la Fata & il Drago immediately, using the contact details in art. 19, if they suspect unauthorised use.
5.5 The user guarantees that the data provided are complete, true and their own.
6. How the contract is concluded
6.1 Pursuant to Legislative Decree 70/2003: (i) to buy, the user fills in the electronic order form following the instructions on the Site; (ii) before sending it, the user can check and correct the data entered; (iii) the contract is concluded when the order reaches the server of la Fata & il Drago; (iv) la Fata & il Drago then sends the order confirmation to the e-mail address provided, with a summary of the Products, the price, the payment, the delivery costs and the information on the right of withdrawal.
6.2 The order is stored for the time needed to perform it and in any case within the legal time limits. Registered users find it in the “Orders” section of their account.
6.3 The contract can be concluded in Italian, English or German. Customer service answers in Italian and English.
7. Availability of the Products
7.1 The Products in the Site catalogue at the time of the order can be purchased. The availability shown on each product page is continuously updated, but since several users (and our shops) may buy the same item at the same time, a Product may appear available when it is actually sold out.
7.2 In this case la Fata & il Drago informs the user immediately by e-mail and, where possible, offers to wait for restocking, indicating the new delivery date. The user may accept or cancel the order (art. 61 of the Consumer Code). If only some Products in an order are unavailable, the user can choose to receive the available ones or to cancel the whole order.
7.3 In the event of total or partial cancellation, la Fata & il Drago refunds without delay, and in any case within 14 days, the amount paid for the Products not delivered, including delivery costs if the whole order is cancelled, using the same payment method used for the purchase.
8. Product information
Each Product has a page describing its main features. Images and descriptions reproduce the Products as faithfully as possible, but colours may vary depending on the screen used, and images may differ in size, accessories or packaging updates. For the purposes of the contract, the description of the Product in the order prevails.
9. Prices
9.1 Prices are in euros and include VAT for deliveries within the European Union. Delivery costs and any costs of the chosen payment method are shown separately before the order is sent.
9.2 Prices may change at any time; the user is charged the price shown in the order summary when the order is sent.
9.3 For many Products the price on the Site is lower than the price charged in our shops, because the online discount is meant to offset shipping costs (see Discounts and Promotions). In these cases the product page shows both prices, “In-store price” and “Online”: they are two prices in force at the same time in different channels, not a temporary price reduction.
9.4 For genuine temporary price reductions (promotions, sales), the Site shows as the previous price the lowest price applied online in the 30 days before the reduction (art. 17-bis of the Consumer Code).
9.5 Coupons, discounts and reward schemes, including the Fairy Card, are governed by the Discounts and Promotions page.
10. Orders, payment and invoice
10.1 The contract is deemed terminated if payment fails or does not arrive within the time limits set for the chosen method (art. 11); in that case the order is cancelled and the user is informed.
10.2 Goods are shipped after payment has been confirmed, except for cash on delivery. The risk of loss or damage passes to the consumer when they, or a person they have designated other than the carrier, physically receive the Products. For purchases with a VAT number, the risk passes to the buyer upon delivery to the carrier.
10.3 To send the order, the user must accept these Terms by ticking the box provided.
10.4 Anyone who wants an invoice requests it during checkout by ticking “I am a Company” and entering the billing details (tax code for private individuals; VAT number and SDI code or PEC for companies). The invoice is issued on the basis of the data provided by the user and cannot be changed after issue.
11. Payment methods
11.1 The methods described on the Payments page are available. Methods not available for an order cannot be selected during checkout; any additional costs are shown before the order is sent.
11.2 Payment cards: payment takes place on the secure pages of Nexi Payments S.p.A. (3-D Secure protocol). la Fata & il Drago neither receives nor stores card details. The amount is charged at the time of the order.
11.3 PayPal: the user is redirected to the PayPal website, where they pay under the terms agreed with PayPal. la Fata & il Drago does not receive the details of the instruments linked to the PayPal account. Refunds are credited to the PayPal account; the subsequent crediting times depend on PayPal and the bank.
11.4 PostePay top-up and advance bank transfer: the payment details are sent by e-mail after the order is confirmed. Payment must be made within 5 working days, quoting the order number; preparation starts on the working day after the payment is credited.
11.5 Cash on delivery: only for deliveries in Italy, only in cash and up to € 999, with an additional charge of € 4.
11.6 Cash and POS: only for collection at one of our shops.
11.7 To prevent fraud, la Fata & il Drago may ask by e-mail for a copy of a valid identity document of the order holder and, if different, of the holder of the payment instrument, to be sent within 5 working days. In the meantime the order is suspended; if the document does not arrive or is not valid, the order is cancelled and the amount refunded.
12. Delivery
12.1 The Products are delivered to the address given in the order, at street level, Monday to Friday during office hours, excluding public holidays. Carriers, areas served, costs, free-shipping thresholds, times and insurance are described on the Shipping page.
12.2 The delivery costs of the order are shown, in euros and including VAT, in the summary before sending and in the order confirmation. When the order is shipped, the user receives an e-mail with the number or link to track the parcel.
12.3 The delivery deadline is shown during the purchase and in the order confirmation; if none is given, delivery takes place within 30 days of the conclusion of the contract. If delivery does not take place on time, the consumer may set an appropriate additional period and, if this also expires without delivery, terminate the contract and obtain a refund of the amount paid, without prejudice to compensation for damages. They may terminate the contract immediately if la Fata & il Drago has refused to deliver or if the deadline was essential (art. 61 of the Consumer Code).
12.4 If nobody is at home, the courier leaves a notice and attempts delivery again or asks to be contacted. If delivery fails, the parcel is held in storage and customer service contacts the user to arrange collection. Storage costs charged by the courier after 3 days from the notice are borne by the user. If the parcel is not collected and is returned to the sender, la Fata & il Drago refunds the price of the Products minus the costs of the failed delivery, storage and return; alternatively, on request, it reships the parcel at the user's expense.
12.5 Any costs due to a wrong or incomplete address provided by the user are borne by the user.
12.6 On delivery, the user should check the number of parcels and that the packaging is intact. If the packaging is damaged, it is advisable to sign “subject to inspection” stating the damage. Damage, errors or losses must be reported as soon as possible as described on the Shipping and Returns and Refunds pages. For consumer purchases, transport risk remains with la Fata & il Drago until delivery, even without insurance.
13. Manufacturer's commercial warranty
Some Products may have a commercial warranty from the manufacturer, valid against the manufacturer under the conditions stated in the packaging. This warranty is in addition to the legal warranty of conformity (art. 16) and does not replace or limit it.
14. Governing Law and Competent Court
14.1 The purchase contract concluded through the Site is governed by Italian law.
14.2 This is without prejudice to the application, in favour of consumer users who do not have their habitual residence in Italy, of any more favourable and mandatory provisions under the law of the country in which they have their habitual residence, in particular with regard to the time limit for exercising the right of withdrawal, the time limit for the return of the Products in the event of exercise of that right, the manner and formalities of the related communication, and the legal warranty of conformity.
14.3 For any dispute concerning the application, performance and interpretation of these General Terms of Sale, if the user is a consumer, the competent court is that of the place where the consumer resides or is domiciled, provided it is located within Italian territory (Article 66-bis of the Italian Consumer Code).
14.4 If the user purchases for professional purposes (holding a VAT number), the Court of Pordenone (PN) shall have exclusive jurisdiction over any dispute.
15. Right of withdrawal
15.1 The consumer may withdraw from the contract without giving any reason within 14 days of the day on which they receive the Products (or the last Product, if delivered separately), by sending an explicit statement to ordini@lafataeildrago.com, to the PEC address lafataeildrago@pec.it or by registered letter, also using the withdrawal form.
15.1-bis The consumer may also withdraw directly from the Site with the “Withdraw from contract” function, available from the link at the bottom of every page of the Site (www.lafataeildrago.com/en/withdrawal) and from the page of each order in “My Account” (art. 54-bis of the Consumer Code). Those who bought without an account identify the order with the order number and the e-mail address used for the purchase. After confirming, they immediately receive by e-mail a receipt showing the date and time of the notice.
15.2 The Products must be returned within 14 days of the notice of withdrawal to: la Fata & il Drago di Gennari Niccolò, Via Egeria 1, 30028 Bibione (VE), Italy. Return costs are borne by the consumer.
15.3 la Fata & il Drago refunds all payments received, including standard delivery costs, within 14 days of the notice of withdrawal, using the same payment method; it may withhold the refund until it has received the Products or proof that they have been sent.
15.4 Full conditions, exclusions (art. 59 of the Consumer Code) and the withdrawal form are on the Returns and Refunds page, which forms an integral part of these Terms.
16. Legal warranty of conformity
16.1 All Products sold to consumers are covered by the legal warranty of conformity (articles 128 et seq. of the Consumer Code). la Fata & il Drago is liable for any lack of conformity that becomes apparent within 2 years of delivery.
16.2 A defect that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless proven otherwise.
16.3 In the event of a defect, the consumer may request, at their choice, repair or replacement of the Product free of charge, unless the chosen remedy is impossible or disproportionately costly; if neither is possible or is not carried out within a reasonable time, they may request a price reduction or termination of the contract.
16.4 To claim under the warranty, the consumer writes to ordini@lafataeildrago.com describing the defect, if possible with photographs.
17. Alternative dispute resolution (ADR)
To make a complaint, the consumer can write to ordini@lafataeildrago.com or to the PEC address lafataeildrago@pec.it; we reply within 14 days. If the complaint is not resolved, the consumer may turn to an alternative dispute resolution (ADR) body listed under art. 141-decies of the Consumer Code, or start a mediation under Legislative Decree 28/2010. The right to go to the competent court (art. 14) remains unaffected.
18. Personal data
The user's personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR), as described in the Privacy policy and the Cookie policy.
19. Contact
- E-mail: ordini@lafataeildrago.com
- PEC (certified e-mail): lafataeildrago@pec.it
- Telephone: +39 340 3545414
- Registered office: la Fata & il Drago di Gennari Niccolò, Viale Aurora 33, 30028 Bibione (VE), Italy
- Returns address: Via Egeria 1, 30028 Bibione (VE), Italy
20. Final provisions
If any clause of these Terms is found to be void or ineffective, the other clauses remain valid.