Guide for foreign customers

Actually our website doesn't provide the english or german version.
We are fully aware that a lot of customers that every year purchase in our stores in Bibione and Lignano come form Austria, Germany, France and the other European countries.
To meet their requests we realized a visual guide to help them to navigate and perform their shopping in our website.
In this page you can find the guide and all the other conditions in english language, that you need to complete your order at la Fata & il Drago.

How to buy (Visual guide)

This is our home page (the background can change periodically).
From here you can explore our catalogue and fill your cart without any pre-registration. You just need to use this three links from our menù:

  • you can click "1" if you wish to purchase an item of our own collections (these are the collections imported, produced or distributed by ourselves in Italy)
  • you can click "2" if you wish to purchase an item form international collections (these are the collections made with international designers and copyrights)
  • you can click "3" if you wish in every moment check your cart and update quantities or cancel selected items.

    By clicking on every thumbnail you can open a page like this:    with the details of the required item.
  The customers of our stores in Bibione and Lignano can get the    Fairy Card: our point card that let to get free gift depending on the    purchase.
   The box indicated by "1" remind you if you like to get the points for    your Fairy Card or just a 5% discount: you can make the choice    during the check-out.
   The link shown by "2" is to confirm the purchase of that item.

This is the upper side of your cart: here you can complete your order by inserting your data and your address, all in one page.
You can easily change the quantity for each selected item (by clicking "1") or you can choose to cancel it from your cart (by clicking "2") . By clicking "3" you can choose if you want that we ship to you the goods and the points for your Fairy card (upper choice) or instead if you want just a 5% discount on your purchase (lower choice).
At this point, it is necessary that you select exactly as shown in point "4": the first column concerns the shipping system, the second column concerns the payment system.
The shipping costs are automatically calculated only for national shipment: for foreign customers we need to ask the exact cost directly to our express courier.
The upper choice in the first column will avoid any national shipping charge on your order: after you completed your order we will contact you in 1 or 2 days with exact shipping costs for you. Of course you will be free to cancel the order if you will consider them too expensive.
About the payment system, actually we can't accept payments by credit card or paypal yet: so the only paymetn system accepted for foreign customers is T/T transfer on our bank account.
When you will have confirmed us the order and the exact shipping costs, then we will send you our bank account details to let you to perform the payment.
The goods will be already prepared and they will be shipped as soon as we will get the payment.

 This is the lower side of your cart: here you can insert your data    and your delivery address, as shown in the point "1".
   If you need to communicate something you can write it in the box    as shown by the point "2".
  Finally you can confirm your order by clicking on the button shown    with "3".

Time for delivery:

Usually every shipment inside Europe can take up to 4 working days.
At this you have to add the days required to get your payment on our bank account.

Goods damaged or broken or lost during the transport:

The goods are carefully checked, packed and shipped. Pursuant to italian Legislative Decree 22 May 1999, n°185 (contracts completed at distance), the goods travel at the risk of the recipient, so we will not respond to theft and / or damage and / or shortage, also partial.
The risk of loss or damage of the product passes to the consignee at the time of shipment of the goods (delivery of the package to the post office of departure or to the courier in charge of the next delivery to the customer).
The goods are shipped insured only if specifically requested by the customer, of course with a premium charged for the service.
All packages are carefully packaged and are intact at the start. In the event that the package should appear damaged or opened not accept it.

Right of withdrawal (pursuant to italian Legislative Decree no. 206/05):

Are excluded from the decree the subject who can not be classified as a consumer, that is who is acting for purposes relating to its professional activity, or those who place an order indicating the VAT for the invoice.
The customer has the right to withdraw, without penalty and without specifying the reason, no later than 14 working days after delivery (by the date of delivery shown on the consignment note the courier or the postal stamp).
The right of withdrawal has to be exercised within the period specified by sending a registered letter with acknowledgment of receipt and all goods purchased at the following address: la Fata & il Drago – di Gennari Niccolò, viale Aurora 33, 30020 Bibione (VE).
In case of applicability of the right of withdrawal, the customer is obliged to return at his own expense all the articles on the invoice as well as have been received and that is absolutely new, unused, complete with all their parts (including any certificates) and in original packaging (bags and boxes).
Failure to observe these principles will cancel the right of withdrawal.
In case of application of the right of withdrawal, upon receipt of the goods, the Seller will refund the entire amount paid by the customer, excluding shipping charges, within a period of thirty days from the date on which the communication was received.

Privacy (art. 13 italian Legislative Decree no. 196/2003):

We inform you that, pursuant to Legislative Decree 30 June 2003, No. 196 - Code concerning the protection of personal data, the individual firm la Fata & il Drago – di Gennari Niccolò, viale Aurora 33, 30020 Bibione (VE), is the owner of the processing of personal data supplied by you.
For the treatment of personal data includes the collection, recording, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, diffusion, cancellation and destruction, or the combination of two or more of these operations.
These data will be used exclusively by the individual firm la Fata & il Drago – di Gennari Niccolò, in relation to its requirements:

  • to execute the requested service or one or more requests;
  • to comply with legal obligations;

The data will be processed using suitable tools to guarantee security and confidentiality and can also be processed using automated tools to store, manage and transmit the data.
Please also note that in relation to these treatments, you may exercise the rights under Art. 7 (Right of access to personal data and other rights) of italian Legislative Decree No. 196 of 30 June 2003 (of which the text is set out below).
Further information regarding the handling and communication of personal data may be requested in writing to the individual firm la Fata & il Drago – di Gennari Niccolò, based in Bibione (VE), viale Aurora 33, or by e-mail .
Into Legislative Decree 30 June 2003, No. 196, Art. 7: Right of access to personal data and other rights

  • 1. You have the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in intelligible form.
  • 2. You have the right to obtain the indication:
    • a) the origin of personal data;
    • b) the purposes and methods of treatment;
    • c) the logic applied in case of treatment with electronic instruments;
    • d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
    • e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
  • 3. You have the right to obtain:
    • a) updating, rectification or, when interested, integration of data;
    • b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
    • c) certification that the operations in letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, unless the case where this proves impossible or involves a manifestly disproportionate to the protected right.
  • 4. You have the right to object, in whole or in part:
    • a) for legitimate reasons to the processing of personal data, pertinent for collection purposes;
    • b) the processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.